Frequently Asked Questions

Choose a live competition, select your number of entries, and complete the checkout flow. Before your entry is confirmed, you will need to answer the competition question correctly.

Instant win prizes are shown immediately when a winning ticket is allocated. For the main prize draw, winners are contacted after the competition ends and winner information is also reflected on our public winners and completed competitions pages where applicable.

Tickets can be purchased using supported debit or credit card payment methods. Payments are processed through our payment provider as part of the checkout flow shown on site. We accept Apple Pay.

Yes, use the Postal Entry information shown on the competition page and review the relevant terms before submitting your entry.

Ticket instant win prizes are credited directly to your account, you can convert your cash instant wins from Your Wins section in your account. Keep your account information up to date so prizes can be processed quickly.

You can create an account by clicking the 'Register' button and providing your email address and password. We also support social login with Google.

Click 'Forgot Password' on the login page and enter your email address. You'll receive a link to reset your password.

We take account security and privacy seriously. For full details on how your personal information is handled, please review our privacy policy and terms pages.

Yes, you can update your account details in the dashboard settings section.

Tickets are our virtual currency used to enter competitions. Each competition has a ticket cost that determines how many tickets you need to enter.

For the best Line Six experience, we recommend buying tickets in advance from your dashboard. This will enable one click entry into our competitions. You can also buy tickets during the competition entry.

Tickets are non-refundable once purchased, as they are used for competition entries. Please ensure you're satisfied with your purchase before proceeding.

Yes, each competition has a maximum number of entries per user to ensure fairness. This limit is clearly displayed on each competition page.

Competition end times are clearly displayed on each competition page. All entries must be submitted before the end time.

For a detailed explanation of how winners are selected, please see our draw transparency page.

Yes, after entering a competition, you can view your ticket numbers in your dashboard or on the competition page.

Instant win prizes are prizes that you can win immediately upon entering a competition, before the main draw takes place.

If you win an instant prize, you will be notified when your tickets are allocated. Site credit prizes are added to your account, while other prize types may require additional account or payout details to complete the claim.

Instant prizes can include site credit in the form of tickets, cash prizes, or physical items. The available prizes are listed on each competition page.

You can contact support through the contact page or live chat where available. We aim to respond to all enquiries as quickly as possible.

If live chat is unavailable, leave a message through the contact page and the team will reply as soon as possible.

Yes, our support team can help with technical issues. Please provide as much detail as possible about the problem you're experiencing.

Yes, we are committed to promoting responsible gaming. We provide tools and resources to help you manage your gaming activity and encourage you to set limits.

Use the 'Take Control' play tools and guidance available in your account and on our responsible gambling page. If you need help with limits or account controls, contact support directly.

If you're concerned about your gaming activity, please seek help from organizations like GamCare or BeGambleAware. We also provide links to support resources in our responsible gaming section.